The 'A' Team
Mary Jansen
Administration/Accounts Payable
Mary is the eldest of five children born on a mixed farming property at Hawkesdale, in the Western District. Mary had her early education in the local area and completed her education at Monivae College, Hamilton. Being the eldest in the family, Mary spent a lot of time at weekends and after school helping her father on the farm.
Working life began with the Commonwealth Bank in Warrnambool, with some time in Colac, and returning to Warrnambool with a change to the National Bank. Mary moved to Ballarat in 2000 finishing her banking career in 2009 after several Branch Manager roles. During this time Mary had two sons, and became actively involved in their sporting pursuits, taking on roles as Junior Tennis Coordinator and Treasurer for Warrnambool Junior Basketball League.
Since living in Ballarat, Mary has become an active member in Rotary, and recently completed three years as President of the Ballarat Embroiderers Guild.
Mary began her association with Richard Start Accountants as a client and when the opportunity arose, began her employment having an appreciation and understanding of how great it was to be a client - Mary felt working here would be the same. Mary has been with Richard Start Accountants almost 10 years in Administration. Mary's responsibilities include taking care of all aspects of new Comp[any Registrations, setting up ABN's and TFN's for new businesses, Workcover registrations and maintenance as well as making appointments and liaising with clients for Richard. Mary enjoys the relationships that have developed with many clients and value the friendships that have ensued.
Alison McKenna
Administration
Alison started working at Richard Start Accountants in February 2019 as an Administration Assistant and is one of the newest members of the team.
Alison has several years experience in the administration area in different industries including Newspaper, Mental Health, Construction and Consulting Engineering. As a result Alison has gained an wealth of knowledge over a diverse range of duties. Her belief is 'nothing is too hard'. Alison is now enjoying adding to her knowledge in the 'Accounting' sector.
Alison prides herself on delivering outstanding customer service and being a valuable member of the Richard Start Accountants team. Alison's key duties are looking after the daily banking, client assessments, lodgements, client liaison and much more.
Along with Liana you will also see Alison sharing the Reception Desk giving you a warm welcome when you come into the office.
Liana Hodge
Receptionist
Liana commenced her role as a receptionist at Richard Start Accountants in January 2018.
She has previously worked a number of years at Harvey Norman and Westpac Banking Corp where she gained some great customer service skills.
Apart from happily greeting you as you arrive, you will hear Liana's cheerful greeting when you call. She will book your appointment with our accountants, and also successfully juggles everyone’s calendars, appointments and meeting rooms during the busy tax periods.
Liana will ensure all your details are ready for your appointment and happily help you with making over the phone and instore payments.